Client / Coach Agreement

Using the coach’s judgment and experience, they will suggest certain exercises and other lifestyle advice that they believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can try to accommodate them.

Progress will be regularly monitored and the programme revised and adjusted accordingly in line with the client’s capabilities.

JWC are not registered or accredited doctors or dietitian(s), accordingly any nutrition and lifestyle advice should be taken as general advice and guidance, which is not intended to be in replacement of any professional or medical advice provided to the Client.

All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.

The results of any programme cannot be guaranteed, progress depends on the client’s effort and cooperation in and outside of the sessions. Individual results may vary, and every programme carries a risk. Therefore, the coach is not liable for any injury or losses that occurs from the participating in the programme

It is your full responsibility to inform your coach of any difficulties you perceive or experience as well as any changes to your physical, mental and medical condition.

You consent to being aware of your own health and physical condition and you are voluntarily participating.

Having such knowledge you thereby release JWC, its future representatives, agents, employees and successors from liability for accidental injury, illness or death which you may incur as a result of participating in the said programme. You hereby assume all risks connected therewith and consent to participate in said programme.

Clients must contact their Coach directly by phone to cancel or change booked sessions (even a free consultation). Cancellations made with less than 48 hours’ notice will incur full charge.

JWC will not accept liability for any damage or loss to a Client’s personal property

All Clients must conduct themselves in a respectful manner whilst within JWC communities and to coaches Any Client who acts in an intimidating, abusive, violent or disrespectful manner may be ejected from JWC, with no recourse for refund of monies already paid.

Health Screening

All clients must complete a PAR-Q before commencing any programme.

Your trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge you for this.

Your Coach cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.

If for any medical reason you are no longer able to complete the programme, you will be given a refund based upon any outstanding sessions. We may ask for you to provide proof from your GP.

Please disclose all health information as requested at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the programme I recommend.

Payment Policy

PAYMENT TO TRAINERS. Payments to trainers must be made directly to JWC. There are 2 methods of payment. Credit/Direct Debit. Clients will be paying through Paypal on the jordan.willshear.com website.

Direct Debit will need to be processed and in JWC Bank Account before the Coach will begin to schedule dates for sessions. We can schedule this around your pay day schedule and set up a direct debit for any monthly payments that is agreed upon purchase.

As my qualifications grow and my business grows, you may want to increase your package in my services, in which case prices may grow as I’m able to offer more value and add ons. If you choose to stay on the current package then that’s great.

If you purchase sessions in person, you will receive a copy of this agreement, along with a receipt for any payment of sessions you make.

All direct debit payment sessions must be used within the calendar month (eg: 8 week package would be over January-February to which they relate). Any such sessions not used within the calendar month will be lost without any refund and may not be carried over into the following months.

There is a 30 day minimum notice in which you need to give to cancel my services. Eg: 15th March notice given then you will leave on 15th April. In this example you would still pay the monthly payment on April 1st and would need to have those sessions used before the 15th April. If you are unable to fit these in then let me know and we can work something out so you have those sessions.

If you don’t have the money straight away then you can pay a deposit of 20% of the monthly payment to secure your dates for those sessions. This will cover the cost of the time I put in to develop those sessions. The full price will need to be paid 48 hours before the first session commences for the sessions to be completed. If you choose not to pursue the sessions less than 48 hours before start date then the deposit is non refundable.

Cancellation Policy

48 hours notice of cancellation is required for all appointments. This period allows me the time to reorganize my workload efficiently for my preparation and for other clients. However if you have a valid reason for cancellation and it isn’t a recurring theme, then I will look to rearrange the session.

If your Coach fails to give you 24 hours’ prior notice of any cancellation, you will be entitled to 1 extra hour of Coaching, in addition to the session you missed.

Any rearranged cancelled sessions will be at a time mutually agreed between you and the Coach

If the Coach is running late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.

If the client is late for a session the session will not be extended and will end at the appointed time.

I recognize and understand all the terms and conditions set between my coach and myself and agree to follow all the guidelines set out above.